Citibank customers report fraud alerts and account access issues

Numerous Citibank customers reported receiving fraud alerts and difficulties accessing their accounts Wednesday.

According to DownDetector.com, which tracks reports of digital services interruptions, hundreds of Citibank users had flagged issues related to their accounts as of midday.

The site indicated the interruptions had been occurring since at least 9 a.m. Eastern time.

On social media platform X, some customers reported receiving fraud alerts and subsequently experiencing long hold times with bank’s fraud department. Others said they couldn’t access their mobile accounts.

A Citi spokesperson said the company is “experiencing some technical issues with Citi’s mobile app experience, which we are working quickly to resolve. For servicing needs during this time, customers can still log in at Citi.com or call the number on the back of their cards or on their monthly statement.”

Bank representatives were responding to complaints on social media earlier Wednesday afternoon, with one writing on X, “We are currently working on this and ask that you try calling in another 1-2 hours.”

On Wednesday morning, Citi reported financial earnings that beat analysts’ expectations, with multiple business segments seeing record revenues.