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M&S shoppers will be disappointed to see the price of an everyday shopping staple has jumped up.
A customer contacted the shop chain over social media this morning (May 28) after they were dismayed to find the price of the milk they regularly purchase had gone up from £1.45 to £1.60, an increase of just over 10%.
They didn’t specify which bottle of milk they were referring to. In response, M&S said: “We continually review our food prices and make small changes in line with the market.
“On rare occasions, the prices rise, and while we always try to absorb the costs, in some cases, it just isn’t possible.” M&S has been approached for a comment.
The latest inflation figures show the price of food and non-alcoholic drinks increased 3.4% over the year up to April 2025, although prices for milk, cheese and eggs last month dropped by 0.6% compared to March 2025.
M&S customers wanting to place orders online and in store continue to face frustration as these services are still postponed after a major cyber attack hit the supermarket chain several weeks ago.
One customer contacted the company this morning (May 28) as they couldn’t place an order online, with the group responding: “We are unable to process any online orders at the moment, but stores remain open as usual.”
Asked by another shopper when services would be back up and running, the group also said today: “We can’t confirm that at the moment, but we are working very hard to get operations back online.”
Jonathan Lee, director of Cyber Strategy at cyber security group Trend Micro, said it could be some time before customers can access services as normal.
He said: “It’s too early to say when there’s going to be a full return to normal for M&S. Attacks similar to what M&S is facing have taken other organisations as long as three years to fully recover from.
“Even returning to a state that seems normal to customers, albeit still in recovery behind the scenes, can take around nine months.”
M&S said in a statement that some customer details were taken in the cyber attack, such as email addresses, phone numbers and order histories.
Mr Lee warned about some of the ways criminals can use stolen data. Personal details can be used in cases of identity theft to apply for loans, credit cards or to open bank accounts in the victim’s name.
Scammers can also use stolen data such as email addresses to send out convincing phishing emails purportedly from a genuine organisation, to try to trick you into handing over personal or banking details.
The security expert warned: “M&S customers should question any email which asks them to take urgent action, such as resetting their password or providing personal information. Never click on links in suspicious emails.”
