Lloyds Bank explains withdrawals restriction as ‘this won’t count’ | Personal Finance | Finance

Lloyds Bank has set out the rules around taking out cash in branch.

The group explained its policies after a question from a customer over social media. They asked if they could take out an amount for more than £5,000 over the counter in a branch.

Lloyds said initially in response: “Our colleagues in a full-service branch would be happy to help you with that withdrawal. You will need your debit card and PIN for this.”

The customer then asked if they would need to bring any ID with them to take out the cash. Lloyds responded to explain they would need to bring some ID.

The bank said: “For withdrawals over £5,000 at the counter, please bring any two forms of ID along with your debit card.

“Accepted IDs include a signed passport, UK/EU/EEA driving licence, debit card, or credit/chip & signature cards from Lloyds, Halifax, or Bank of Scotland.”

The customer went on to ask if they could use their MNBA card as ID to withdraw the cash. Lloyds said in response: “If you have a current account with Lloyds Banking Group, then you can make withdrawals from the counter. Your MBNA card will not count as ID proof.”

Lloyds Bank recently issued a reminder that one of its in-person services will no longer be available from next year.

Responding to a customer on social media, Lloyds explained that customers will soon not be able to cash in their cheques at the Post Office.

The group said: “From 31st December, you won’t be able to deposit cheques at the Post Office anymore. You can continue to deposit cheques through the mobile banking app or in a branch.”

If you want to pay in a cheque using the mobile app, there are several things to bear in mind to make sure you do this correctly.

Customers should make sure they have a dark background behind the cheque to contrast the edges of the slip, and that there is enough light on the cheque so all its elements can be picked up by your device camera.

Lloyds Bank is one of the banks in the Lloyds Banking Group. The group’s other two banks, Halifax and Bank of Scotland, are also ending the service to cash in your cheques at the Post Office.

The banking group said previously it had decided to end the service as very few customers were choosing to deposit cheques at the Post Office.