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A Lloyds Bank customer was surprised to be refused service over the counter in branch.
A person contacted the bank after they had visited the Chesterfield. They explained: “My partner went to the counter to withdraw some money, only to be told if it’s under £800 go to the ATM as our terms and conditions have changed. As it was £700 she wanted to withdraw we felt safer at the counter.”
The person further voiced their frustration as the branch was not busy when they were there and “it would have taken two minutes to do the transaction.”
The Lloyds Bank website advises that you can withdraw up to £800 at a Lloyds cash machine. There is no limit to how much you can withdraw in branch.
However, if you want to take out a large amount, you are encouraged to put in an order ahead of time.
Responding to the customer, Lloyds said: “Yes this is correct. The ATM will allow you to withdraw £800 and it’s branch procedure.”
The customer was unhappy with this response saying they didn’t feel safe taking such a large amount of cash out at a cash machine.
Asked for a comment about the matter, Lloyds confirmed that customers can withdraw up to £800 at its ATMs. For larger withdrawals, branch staff can help with most requests, as long as required ID is shown.
In disappointing news for Lloyds customers, the bank is set to close 27 branches next month. These are the branches that are closing:
- Beccles – May 6
- Bromsgrove – May 7
- Louth – May 7
- Matlock – May 7
- Southampton Shirley – May 7
- Bishop Auckland – May 8
- Leyland – May 8
- Launceston – May 12
- Pontyclun – May 12
- New Milton – May 13
- Wetherby – May 13
- Margate – May 14
- Newland University – May 14
- Alnwick – May 15
- Prudhoe – May 15
- Sherborne – May 19
- South Elmsall – May 19
- Bridgnorth – May 20
- Ludlow – May 20
- Rayleigh – May 20
- Bristol Clifton – May 21
- Herne Bay – May 21
- Fulham – May 27
- Bolton Farnworth – May 28
- Bristol Patchway – May 28
- Cardiff Whitchurch – May 29
- Godalming – May 29.
A statement on Lloyds Bank’s website reads: “Most customers are now using our Mobile Banking app, Internet Banking or calling us instead. This means they are using branches less.”
Another bank was also recently asked to explain its rules after a Halifax customer had an issue with the bank’s Regular Saver account.
A customer with the Regular Saver whose account had just matured after its 12-month term asked: “Is it correct I can start saving £250 a month into the regular again? Tried to make a payment and it was returned.”
Savers can deposit between £25 and £250 a month into the Regular Saver Account, which pays 5.5% fixed for 12 months. You get an Everyday Saver account set up when you apply for the account, and your funds are moved into this account when the Regular Saver matures.
Halifax said in response: “You can continue to save into the Regular Saver after the funds have transferred into an Instant Saver.
“However, it will still have a maximum savings limit of £250 per calendar month. If you have already paid in £250 before in April, you will need to wait until May.”
Once the funds have moved over to the Everyday Saver at the end of the term, the Regular Saver will renew for another 12 months.
