A massive internet outage is messing up Google Home, Spotify, and Snapchat

On Thursday afternoon, many people with smart home setups connected to Google Home / Nest, or who are trying to stream music on Spotify, started coming up empty. All I got when I tried to open the Spotify website was a message that says “Audiences in Jwt are not allowed,” and opening the app also pops up an error saying it can’t connect.

The issues appear to be tied to problems with Google Cloud that affected server locations globally starting at about 1:51PM ET, and have now been largely resolved. Regarding a simultaneous outage report on Thursday from Cloudflare, spokesperson Alexander Modiano said it was due to the problems with Google Cloud, and that “…core Cloudflare services were not impacted.”

We saw issue reports spike on outage trackers like Downdetector and ThousandEyes, as well as some error messages popping up for other large cloud-based services, like Twitch, Snapchat, Anthropic, Shopify, and Discord, but it wasn’t entirely clear what caused the problem or exactly which platforms were affected.

Google Cloud’s status page initially didn’t list any issues, but after this article was published, it was updated to report “Multiple GCP products are experiencing impact due to Identity and Access Management Service Issue.” A message from Google at 6:16PM ET said that “Most of the Google Cloud products are fully recovered,” although there is still some residual impact, and Cloudflare also lists its outage as fully resolved.

Google’s first public update to its status page came well after a message from Replit CEO Amjad Masad at 2:34PM ET, when he tweeted, “Google cloud is having an outage and that’s taking Replit down. We’re working with them to bring it back up ASAP.”

There was also an outage listed by Cloudflare on Thursday afternoon, which provides network infrastructure and content delivery services to a number of online platforms, noting “Broad Cloudflare service outages,” but that was because of the Google Cloud issues. “A limited number of services at Cloudflare use Google Cloud and were impacted,” wrote Alexander Modiano in response to a question from The Verge.

Update, June 12th: Updated outage status and added quote from Cloudflare.