Nationwide down: Customers fume amid online banking issues | Personal Finance | Finance

Nationwide Building Society’s online banking is reportedly having issues with customers claiming their money has seemingly vanished. Down Detector indicates that the problems started at around 5.30am, with a flurry of complaints surfacing over the next hour.

According to the outage tracking website, 83% of reported issues are related to funds Transfer, 9% to mobile banking and 8% to online banking, as of 8.06am.

One customer said: “Transferred money from natwest to nationwide this morning and it’s still not showing in my account, this is becoming a regular thing lately!!! And there website says no issues! ! Yeah OK…..”

Another fumed: “Same with me. Moved £4,500. Vanished.”

A third said they “did the same, albeit not that much but it did arrive an hour later”.

In a service status update on its website, Nationwide acknowledged the issues, saying: “Incoming payments are delayed at the moment,” though everything else is “working normally”.

It told customers that payments into your account are currently “delayed”, but those waiting for an inbound payment “don’t need to do anything, it’s in a queue and will arrive ASAP”.

Nationwide said direct Debits and standing orders are working normally.

Express.co.uk has approached Nationwide for comment via email.

This apparent service disruption emerges just after the banking giant revealed whether its patrons can expect to receive £100 payments as part of its “Fairer Share” initiative.

The scheme, through Nationwide has previously shared profits with customers, is dependent on its financial position and performance each year, so it’s not guaranteed to be offered every year.

In response to queries regarding the Fairer Share Payment for this year, a Nationwide spokesperson said “Nationwide’s Board will decide on a Fairer Share payment for 2025 and it will depend on our financial performance.

The decision will be announced as part of our full year results May 29.”